Privacy Policy

Last Updated: February 27, 2026

Introduction

Aljadida Charity Society ("we", "us", or "the Society") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Aljadida Charity mobile applications for Android and iOS ("the Apps") and our website.

Information We Collect

1. Personal Information

When applying for assistance from the Society, we may collect:

• Basic Information: Full name, ID number, date of birth, gender
• Contact Information: Phone number, email, address
• Social Information: Marital status, family size, number of children
• Health Information: Medical conditions, type of special needs (if any)
• Financial Information: Property ownership, economic status

2. Technical Information

We may automatically collect from Android and iOS apps:

• Device type and operating system (Android/iOS)
• IP address
• App usage and interaction information
• Device token for push notifications
• Performance and error information

How We Use Your Information

We use the collected information for the following purposes:

1. Service Provision

• Processing assistance requests
• Assessing eligibility for aid
• Communicating with you about your request
• Providing support and assistance
• Sending notifications via Android and iOS apps

2. Service Improvement

• Analyzing community needs
• Improving assistance programs
• Developing new services
• Improving app performance

3. Legal Compliance

• Complying with local laws and regulations
• Cooperating with relevant government authorities
• Maintaining legally required records

Information Sharing

Limited Sharing

We may share your information with:

1. Government Authorities: Palestinian Ministry of Interior, Ministry of Social Development (upon official request or for legal compliance)
2. Service Providers: Cloud service providers, notification services (Firebase Cloud Messaging for Android and Apple Push Notification Service for iOS) - only to the extent necessary to provide the service
3. Charitable Partners: Other charitable organizations (with your consent) to coordinate assistance

Information Protection

We take strict security measures to protect your information in Android and iOS apps:

• Data encryption during transmission (HTTPS/SSL)
• Encryption of stored data
• Limited access to authorized personnel only
• Regular security audits
• Secure backups
• Special protection for device notification tokens

Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you
• Correction: Update or correct your inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your information
• Data Portability: Obtain a copy of your data in a readable format

Children's Privacy

The Apps are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it immediately.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the Apps and updating the "Last Updated" date above.

Consent

By using our Apps (Android and iOS) or website, you consent to this Privacy Policy and the terms of collecting and using your information as described herein.